Ep 8: Handling Patient Phone Calls With Success

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Mike is joined by Claire Frisby & Robiha Nazir from PracticeSuccess to discuss how a patient’s first interaction with your team can make or break any future relationship before they’ve even stepped foot inside your practice.

Discover how having the best TCO in your area and spending thousands on marketing can mean little, if your receptionist or front of house deal with patient phone calls poorly.

Learn how your receptionist should answer the telephone including a rough script and tips & tricks. Plus suggestions on how to handle common scenarios from putting patients on hold to transferring them to a colleague.

In my opinion, the most valuable part of our conversation was all about trying to convert individuals enquiring about NHS treatment (dental insurance) into private patients.

Based on Claire’s secret shopper research for PatientBoost, almost no private practices make any attempt to educate leads on the benefits of private dentistry, if they first mention the NHS. Assumptions around what people can afford, could be costing your practice dearly!

This is a great episode with two highly experienced and well respected individuals within the dental community. I can’t wait to have them both on the podcast again!

Have a story to share?

If you’d like to share your knowledge and experience of growing a dental practice, the we’d love to get you on the podcast as a guest!

We’re especially interested in speaking with established practice owners, dental marketers, business consultants, and associate dentists who want to own their own practice one day.

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