In this episode, Mike checks in with Dr Sahil Thakkar – Principal Dentist at Dickens Yard Dental in Ealing, London and Co-Host of the Growing A Dental Practice podcast.
It had been several months since Mike & Sahil last recorded an episode, so there was plenty to talk about and catch up on.
Sahil gives a brief update on how the business is going, before diving into how the firing of a receptionist went, how he finally got his second chair, and what it’s been like bringing in associates.
At the end of the podcast, Sahil discusses what he’s learnt over the past few months.
Mike’s check-ins with Sahil are always honest and insightful, and the plan is to make them more regular.
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.