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EP35 Running A Dental Practice – Interview with Dr Karl Walker-Finch

In this episode, Mike catches up with Dr Karl Walker-FinchPrincipal Dentist at Smiles in Tandem, a private dental practice near Huddersfield, UK.

Karl appeared on the podcast earlier in the year to share his experience of buying his first dental practice. At the time, the sale hadn’t gone through, so we couldn’t talk specifics.

He’s now owned Smiles in Tandem – formerly Grayes Dental Care – for several months and happily shares what he’s learnt since taking over the reins.

Karl explains how the previous owners played a critical role in preparing the existing team for change; presenting it as an opportunity to deliver a better patient experience and move with the times.

He discusses why it was so important to rebrand the practice and why he and his wife settled on Smiles in Tandem, rather than a name containing ‘dental care’ or ‘dental practice’.

Karl walks us through the other changes he’s made to the practice; including introducing daily huddles and switching to Dentally from Software of Excellence.

He also lists the various ways he’s making the practice more sustainable and building a great team culture.

This is a fantastic opportunity to peak behind the curtain of an exciting dental practice. Karl really cares about his team and patients, and is focused on a well thought plan.

We’ll definitely get him back on to give us an update on his practice owner journey.

Karl has a great blog tracking his business and personal growth, check it out and consider subscribing.

Visit Karl’s Website

Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms >

This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.

Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.

Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.

Grab your copy of the greeting script here

Have a story to share?

If you’d like to share your knowledge and experience of growing a dental practice, the we’d love to get you on the podcast as a guest!

We’re especially interested in speaking with established practice owners, dental marketers, business consultants, and associate dentists who want to own their own practice one day.

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