EP36 Patient Education – Interview with Simon Raybould

In this episode, Mike chats with Simon Raybould – Director of Sales at Thalamus. Thalamus describes itself as the ultimate dental patient education solution.

Simon kicks-off the episode by explaining how Thalamus was born from a previous dental venture; Bitebank. Bitebank was and remains a full-service marketing agency for dental practices. Simon and his Co-Founders sold Bitebank to ProSites, but continued to create patient education videos.

Under the Thalamus brand, Simon and his team produce high-quality explainer videos in their Toronto-based animation studio. These videos are designed to educate patients about different dental treatments. By showing patients the proposed treatments, dentists and TCOs can drastically improve case acceptance. Videos are patient-friendly with no blood or gore, and can be dubbed with different accents.

The Thalamus system can be used in operatories and treatment coordinator rooms to educate patients or help them relax with calming videos, it can promote treatments and entertain patients in the waiting room, or videos can be added to the dental practice website to inform potential patients. It’s a truly versatile bit of tech.

Simon dives deep into how Thalamus can benefit dental practices and how simple it is to the system up and running.

Towards the end of the show, he gives podcast listeners an exclusive offer.

Simon also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.

If you have any questions regarding patient education, then reach out to Simon Raybould at Thalamus.

Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast

This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.

Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.

Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.

Grab your copy of the greeting script here

Have a story to share?

If you’d like to share your knowledge and experience of growing a dental practice, the we’d love to get you on the podcast as a guest!

We’re especially interested in speaking with established practice owners, dental marketers, business consultants, and associate dentists who want to own their own practice one day.

Don't want to miss an episode?

Subscribe to the Growing A Dental Practice newsletter and we’ll send new episodes direct to your inbox. We’ll also keep you up to date with all the latest podcast news and events.