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EP39 Collecting Patient Reviews – Interview with Philip Molden

In this episode, Mike chats with Philip Molden – Co-Founder and Operations Director of Working Feedback. Working Feedback helps dental practices automatically collect patient feedback and Google reviews.

Phil kicks off the podcast by explaining how Working Feedback started life as a business directory on a CD-ROM, before becoming the cloud-based review software it is today.

He then explains why reviews – particularly Google Reviews – are so important for dental practices, and why collecting feedback and reviews from patients can sometimes be a challenge for dental teams.

Phil provides practical tips on how dental practices can gain more reviews, and outlines how Working Feedback makes it even easier, before talking through all the ways a practice can use reviews to attract new patients.

Philip also shares his number one piece of advice for anyone thinking about buying or starting their own dental practice.

If you have any questions regarding patient reviews, then reach out to Philip Molden at Working Feedback.


Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms >

This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.

Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.

Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.

Grab your copy of the greeting script here

Have a story to share?

If you’d like to share your knowledge and experience of growing a dental practice, the we’d love to get you on the podcast as a guest!

We’re especially interested in speaking with established practice owners, dental marketers, business consultants, and associate dentists who want to own their own practice one day.

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