In this episode, Mike chats to Andy Becker, the owner and operator of Satisfaction Dental Laboratories.
Satisfaction Dental Laboratories is a full-service dental lab creating fixed, implant, and removal restorations for their clients in Illinois and the first Dental Lab on the Growing a Dental Practice podcast!
Here’s what Andy and Mike talked about:
Andy’s journey: We kicked off this episode by learning more about Andy and what led him to become the third-generation owner of the lab after his great-uncle founded it back in 1929.
SDL’s approach: Andy goes on to talk about his experience working with over 50 dental practices and the importance of catering diligently to his clients’ needs.
Key lessons: From hiring the best reception staff you can possibly afford to creating a healthy company culture, Andy uncovered the biggest lessons he’s learned from his dentist clients.
Finding support: After that, Andy explored the lack of professional camaraderie between dentists and offered advice for finding support in fantastic online groups, like The Business of Dentistry.
Choosing labs: Andy shares his essential tips to help dentists narrow down their choices and make sure they find the right fit for their unique goals.
Industry changes: Andy then brought up some fascinating points about how digital dentistry and the speed of communication have revolutionized how they run their lab.
Parting advice: Andy ends the conversation with some invaluable advice about starting your one dental practice and to navigate selling your practice successfully.
If you’re looking for the perfect dental lab to partner with or want to learn more about Andy and his Illinois-based laboratory, check out his contact details below and reach out!
- Email: firstname.lastname@example.org
- Website: https://www.satisfactiondental.com/
- LinkedIn: https://www.linkedin.com/in/andrewjbeckersdl/
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.