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EP52 Turn NHS Patients into Private with Matt Hadman

In this episode, Mike speaks with Matt Hadman, Head of Dental Groups at Patient Plan Direct – the UK’s leading dental plan provider offering cost effective dental plan administration with a personal service.

Highlights from this episode include:

✅How Matt got into dentistry
✅What he enjoyed about being a practice manager
✅Matt’s biggest challenges as a practice manager
✅Why Matt moved to a dental membership plan provider
✅Major challenges/trends in dentistry today
✅What Matt learnt working in a practice that would increase the likelihood of a patient choosing private dental care
✅How dental membership plans can help practices convert more NHS patients into private patients
✅Tips helping PPD clients be more successful with dental plans

At the end of the episode, Matt shares their number one piece of advice for anyone thinking about buying or starting their own dental practice.

If you have any questions for Matt, then get in touch:

  • Email:
  • Website:
  • LinkedIn:

Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms >

This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.

Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.

Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.

Grab your copy of the greeting script here

Have a story to share?

If you’d like to share your knowledge and experience of growing a dental practice, the we’d love to get you on the podcast as a guest!

We’re especially interested in speaking with established practice owners, dental marketers, business consultants, and associate dentists who want to own their own practice one day.

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