In this episode, Mike speaks with Dr. Karl Walker-Finch, Owner of Smiles in Tandem – a private dental practice in Huddersfield, UK.
It’s almost been 1 year since Karl took over the practice and he’s just launched his book – In The Loupe – The Secrets to Finding a Passion in Dentistry, so we thought it was a perfect time to get him back on the podcast.
Highlights from this episode include:
✅ Karl tells us what the book is about and what inspired him to write it
✅ He singles out his favourite chapters
✅ We discuss which chapter was most brutal to write and why
✅ Karl tells us about Confidential and the work they do to support dentists
✅ We get an update on what’s been happening at Smiles in Tandem since the last podcast
✅ Karl discusses how the transition to Dentally from Software of Excellence went
✅ He talks about how he’s managed to retain the original dental team
✅ Karl explains his hiring process for new team members
✅ We talk about the Cerec same-day crowns workflow and how it has impacted his business
At the end of the episode, Karl shares their number one piece of advice for anyone considering buying or starting their own dental practice.
If you have any questions for Karl, then get in touch:
- Email: firstname.lastname@example.org
- Website: walkerfinch.com
- LinkedIn: linkedin.com/in/karlwalker-finch
Visit the Growing A Dental Practice podcast page for more details and links to streaming platforms > patientboost.dental/podcast
This episode is brought to you by PatientBoost – The Business & Marketing Growth Consultancy for Dental Practices.
Last year, we phoned over 100 dental practices to understand how receptionists handle patient calls, and we were SHOCKED by the results.
Based on what we learnt, we put together the Dental Receptionist Greeting Script to help receptionists make the best first impression and increase the likelihood of turning a complete stranger into a patient.